Our bank details are shown on every tax document — at the bottom right of the invoice.

A credit note does not need to be paid — it reduces the invoice it was issued against, and only the difference (invoice minus credit note) is paid.

The variable symbol is the invoice number — shown in the top left of the invoice.

The QR code must be scanned within your internet banking app — a standard QR code reader on your phone is not sufficient.

If the order number had been provided at the time of cylinder collection or communicated to us, we would have been happy to include it on the document. Unfortunately, more and more customers use automated accounting systems — if the order number is missing from the invoice, the system automatically rejects the document in response to our email.

This is usually an annual rental where the customer did not submit a termination notice. We ask you to send a single sentence of termination — so we can close the contract and arrange a credit note with your sales representative.

The invoice shows the number (cylinder days) per the rental history appendix: number of cylinders × number of days, multiplied by the daily rental rate.

Additional rental is charged for rented cylinders that have had no movement (return or exchange) for more than 120 days from the date of collection. It is charged in accordance with the General Terms and Conditions.

The most important steps are to return the cylinders and send a termination notice — a single sentence stating that you are terminating as of a specific date is sufficient.

The ADR charge is not a freight fee — it is a statutory charge for the transport of hazardous goods (pressure cylinders) from filling stations to sales points. It does not apply to your own transport.